1. Refund Policy
– Refunds are available within 7 working days of receiving your order, and the product must be unused and in its original packaging.
– If the product is defective, damaged, or not as described, we will cover the return shipping costs and offer a full refund.
– If you simply changed your mind or no longer want the product, you will be responsible for return shipping costs.
– Once we receive the returned item, we will process your refund to the original payment method within 7 business days. Please note that the refund may take additional time depending on your bank or payment provider.
1.0. How to Return an Item
– Contact our customer support team at binhumaylstore@gmail.com or WhatsApp at +92 304 7867 304 within 7 working days of receiving your order.
– Provide your order number and the reason for the return/exchange.
– We will issue a return authorization and instructions for returning the item.
– Pack the item securely and send it back to the address will provide. Please note that the item must be returned in its original condition.
1.1. Non-refundable Items
– Gift cards
– Final sale/offered items or clearance products
1.2. Late Returns
-If you return an item outside of the 7 working days period, we will be able to process only the exchange. Exceptions can be made for items that were damaged or defective upon arrival.
1.3. Damaged or Defective Items
-If you receive a damaged or defective item, please contact us or WhatsApp immediately at +92 304 7867 304 with receiving videos of the damage or defect. We will arrange for a replacement or full refund as per commitment.
1.4. Shipping Fees
– Original shipping fees are non-refundable unless the product was defective or we made an error with your order.
– Return shipping fees are the responsibility of the customer unless the item is damaged or defective.
2. Exchange Policy
– You may exchange items within 7 working days of receiving your order.
– To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging.
-Certain items ( e.g. used items, offered/sales items ) may not be eligible for exchange. Please refer to the product description for more details.
-To initiate an exchange, please contact our customer service team at binhumaylstore@gmail.com or WhatsApp/call +92 304 7867 304, and we will guide you through the process.
2.1. Non-exchangeable Items
– Gift cards
– Final sale/offered items or clearance products.
Thank you for reading, If you have any query about our exchange and refund policy, feel free to contact our support team or visit FAQ’s page.
